Passionate about customer service I opened MDM Customer Service Strategies to assist business owners, organizations and individuals to lead in the customer service world.
Over 20 years in Hospitality and Customer Service Industry and working in all departments (Housekeeping, Reservations, Front Office, Sales and Marketing, Revenue Management, General Manager) plus the opening of hotels have given me the tools to become a customer service professional.
◊ Training / Seminars / Workshops
◊ Development and Implementation of service standards
◊ Development and Implementation of businesses' customer service handbooks