Important information:

Cashback & points will be credited only for completed, eligible travel.
Please note that due to COVID-19, there may be a delay to your cashback & points being credited to you.
We appreciate your patience during this time and will update when we can.


- Please note that Cashback & Shopping Points will be honoured for purchase made on Hotels.com Australian Website Only (au.hotels.com). If a purchase is made by changing the website to a different country and currency instead of Australia/AUD, you may be redirected to another Hotels.com website that is NOT au.hotels.com. There will be NO Cashback & Shopping Points deal honoured in this situation

- Bookings made using coupon codes are not eligible for member benefits.

- Any untracked sales of hotels.com may take up to 3 months to process.

- In order to receive Cashback & shopping points, the currency AUD must be use

- Hotels.com does not give Cash back & shopping point deal for group bookings

- Hotels.com will only confirm transactions after you have completed your stay.Cashback & shopping points will be put on hold until your trip has been completed and the confirmation process will only take effect after a completed booking.

- Hotels.com is only possible to lodge a complaint about a purchase that has not been registered up to 14 days from the date of the order

**Purchase made with any coupon discounts/codes are not eligible for member benefits.
**Purchase of package is not eligible for member benefits.